Registration
To use some of the services or features made available to you on this site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address contact@ovsea.com. We may also change registration requirements from time to time. In using the site, you agree to accept responsibility for all activities conducted through your account. You are responsible for keeping your account and password secure. If you feel or suspect that the security of your account has been compromised or if there is unauthorized use of your account, please contact us immediately. Please refer to our privacy policy for more information on how we use our personal data. By registering for our web shop as a member, you are agreeing to receive regular newsletters and marketing related emails from ov-sea. Should you wish to be removed from our email list, you can unsubscribe or terminate your account any time.
Terms of sale
Our contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until you payment has been approved by us and we have debited your credit or debit card or Wechat pay account.
Pricing and Availability
Prices displayed on the site at the time your order is accepted will be honoured except in the case of obvious error. Whilst we use our best endeavours to ensure that all prices appearing on the site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled. If your credit/debit card is not denominated in Chinese DOLLAR (USD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction. Excluding USD the currencies shown on the web-shop are a guideline and we do not guarantee that prices remain accurate to the how you will be charged by your bank. ov-sea attempts to be as accurate as possible. However, ov-sea does not warrant that product descriptions, prices and details are accurate as errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. Product availability is not guaranteed. If a product is not available when you order processes we will notify you by email.
Payment
We accept payments made by PAYPAL,VISA,MASTERCARD. By placing an order using one of the above Credit/Debit card and online payment methods, you confirm that the Credit/Debit card(s) or account used is yours that you have been authorized by the owner to use it. If your card issuer refuses to authorize payment to ov-sea, we will not be liable for any delay or non-delivery. For all other payments, payment will only be debited and cleared from your account once your order has been accepted and dispatched. We take reasonable care to make our site secure. We will securely store your credit/debit card details on our systems for registered and unregistered users. These details will be fully encrypted and only used to process card transactions which you have initiated. To help ensure that your shopping experience is safe, simple and secure, ov-sea uses Secure Socket Layer (SSL) technology. Furthermore, we take reasonable care in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss, any you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the site.
Discount codes
Promotional discount codes – we may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made through this website. The conditions of use relating to any discount code will be specified at the time of issue. However these T&Cs relate to all ov-sea promotions, competitions and discount codes (unless otherwise stated):
Only one promotion code can be used per order.
A promotion code can’t be used after an order has been placed.
Sale items are excluded from all discount and promotion codes (unless otherwise stated).
Refund/cancellation policy
Due to the special nature of the product, returns are not accepted.
If the order is in an undelivered status, you can contact customer service to apply for a refund. After the customer service personnel review and confirm that the undelivered status is met, they will arrange a refund for you. The refund (excluding the cash coupon) will be refunded to your account within 24 hours.
Acceptance of your order
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and ov-sea will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in USA and the language of the contract is Chinese or English. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Cash Coupon
In the event that a customer is entitled to a Cash Coupon it will be given via email by our Customer Care department. Cash coupons can only be used online at this site, Cash coupons can only be used on orders associated with your original account. This means, cash coupons cannot be transferred to another person or account. Cash coupon may not be purchased. Purchase amounts that exceed the value of the Cash Coupon will require an additional method of payment for the balance due.
Liability
ov-sea does not guarantee that the use of this site and services will be error-free or that the site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the Site to ensure they have up-to-date software, including anti-virus, installed. Some events may happen beyond our reasonable control, such as adverse weather. Under such conditions, we will always do our best to aim at maintaining its services but will not be responsible for failing to meet any obligations in this TOS.
Intellectual Property Rights
This site consists of software and “material” (Which is defined as, or includes, images, video, text formats, styles of presentation, software (including HTML code) are the intellectual property of ov-sea and are protected by intellectual property and copyright laws and international treaty provisions. this site is for your personal and non-commercial use only. Any non-personal and/or commercial use of the material is only permitted when expressly authorised by ov-sea and/or its third party licensors. You may not distribute, reproduce, publish, sell or license any material contained within the site without prior consent or authorization of ov-sea. Any such unauthorised actions may result in civil consequences or criminal penalties. ov-sea reserves the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.
No Waiver
If you breach the Terms of Service (TOS) and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS.
Contact Information
If you have any questions, concerns or notices of violations to these terms and conditions, please contact us by sending an email to contact@ovsea.com.
Governing Law Jurisdiction
The TOS, together with all out policies and procedures, are governed by and construed I accordance with HK law. The relevant courts of HK will have exclusive jurisdiction in the event of any dispute or claim associated with these TOS.
